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How do I return an item? Andre Walker Return Policy Your satisfaction is important to us! Your order has been packed and inspected carefully. If you are not pleased with the products you have purchased or received from Andre Walker Hair, we are happy to offer you a credit or exchange, provided that product(s) are returned in their original packaging to the address listed on your receipt, within 15 days of purchase, with proof of purchase. Please indicate on your receipt your preference for a credit or exchange. Andre Walker Hair will not be able to accept returns for cash or credit from a gift recipient. However, we will be happy to exchange the product for another of equal value. New shipping charges will apply. Exchanges will only be made if the product has not been open, used or tampered with in anyway. Shipping and handling fees are not refundable. There will be a 10% re-stocking fee on all returns. The same credit card used for the transaction must be used for the return, for credit processing. Please return all products to: 731 Eight Twenty Boulevard, Suite 100 Fort Worth, Texas 76106. Customer service inquiries can be addressed to: customerservice@andrewalkerhair.com or 1-800-849-8608 |